Online Consultations


TFD Services provides a range of Online Services (also known as telehealth) as a convenient way for you to access psychological services and to remove barriers to engage due to location and/or health restrictions. Our psychologists are fully registered and services are offered using a video conferencing which supports secure confidential services.

Appointments are conducted in the same manner as a face to face appointment, such that you will still hear and see your psychologist using a virtual platform. There is no need for you to download or register for any programs. We simply send you a link at time of your appointment (either text or email) which you can then click to activate on any smart phone, or computer with web camera.

To get started, contact us by either phoning 07 4921 1140 or complete our contact form and we will arrange an appointment from there.


Online Psychological Services using private webinar services, such as Zoom, are convenient for people that have difficulty travelling to appointments either because of distance/remoteness, health restrictions, mobility problems, or anxiety issues which prevent you leaving your home, people with childcare commitments or simply those with a busy work and travel schedule.

All you need is a computer, a reliable internet service, and a private uninterrupted space in which to hold your psychological session. We ask for the same attention and focus within sessions that you would have coming into the physical office.

Medicare Rebates for Online Services

All Australians are eligible to received psychological appointments online.

To receive the Medicare Support, it is required that you are referred to our service by your doctor under the Better Access to Psychologists – Mental Health Care Plan program. Referral can be obtained from your doctor.  

Rural and Remote clients have been eligible for online services (telehealth) since 2017 with Medicare Rebates for online services (telehealth) under the Better Access to Psychologists – Mental Health Care Plan program based on referral from your doctor. To check if you are eligible based on location go to and type in your location. Areas with a MMM classification of four to seven which incorporate small country towns and remote locations, are eligible for rebates as of November 2017. If you need assistance with checking if you are eligible, give our office a call on 07 4921 1140.

Private Health Rebates

Private health rebates are available for all video conferencing sessions and the rebate will be determined by your extras cover with your individual private health insurer. There is no need for a referral from your Doctor when utilising your private health fund.


The aim of Online Psychological Services is to provide you with a psychological consultation in the same way in which it would be provided if you were attending a physical appointment. Using video conferencing, you will be able interact with the psychologist in much the same way as when you attend a consulting room.

If you think Online Psychological Services might be right for you, contact us today and we can assist you to answer any questions you might have and help determine if online services are appropriate for you.

Once you have made an Online Psychological appointment, you will receive an email from us with clear instructions regarding our intake process and how to access your online appointment, as well as payment instructions. Payment for online services is processed at the commencement of the online service.